Act on a request at your station
When a request reaches a station you are responsible for, it appears under My tasks (and on the Overview). Opening it shows the buttons for your station.
Find the request
Section titled “Find the request”- Open My tasks — Stations currently assigned to you.
- Select the request to open its page.
The action
Section titled “The action”The buttons depend on the type of your station:
| Button | Station type | What it does |
|---|---|---|
| Submit statement | Statement | Adds your comment or attachments and forwards the request. |
| Complete review | Review | Records your assessment and forwards. |
| Release request | Release | Releases the request onward. |
| Approve | Approval | Approves; the request moves to the next station. |
| Approve & forward | Approval | Approves and sends it on in one step. |
| Reject | Approval | Rejects the request; the applicant is notified. |
| Condition not met — skip | Conditional | Skips a conditional station that does not apply. |
Add a comment before you act; the decision and your comment are written to the station history.
When you cannot decide
Section titled “When you cannot decide”- Remind — nudge the current station’s responsible person.
- Escalate — escalate the station to the next level.
- Reassign — hand the station to a different person, role or unit.
Result
Section titled “Result”The request moves to the next station, or — when the last station approves — is finally approved and everyone involved is notified. Audit trail PDF exports the full history at any time.
Reassign in detail
Section titled “Reassign in detail”Reassign hands the station to a new responsibility — a person, a role, or an organisational unit (Search unit …). With nothing to hand it to, it reports Nobody to notify. A Reminder/Escalation can carry a Due date (past one shows overdue).