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Possible duplicates

Duplicates (tagged SUGGESTED MERGES · CONTACTS & COMPANIES · VERIFY NAME-ONLY MATCHES) proposes pairs that may be the same record.

  • Show name-only matches (low confidence) includes pairs matched only by name — verify these.
  • Search candidates… finds a pair by name.
  • The header counts the pairs (for example 3 suggested pairs — merge the duplicate into the survivor (B → A)).
Column Meaning
Type Contact or company.
Survivor (A) The record that is kept.
Duplicate (B) The record that is merged away.
Reason Why the pair was suggested, for example same name — verify.
Score Match confidence, 0–1.

Select View to inspect both records, or Merge B into A to combine the duplicate into the survivor. Merging is one-way: the survivor keeps its fields and gains the duplicate’s, and the duplicate is removed.

The Duplicates page with suggested pairs, reasons and merge actions

Applies to VNClagoon+ 2026.09 and later.

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