Notifications on your desktop

Notifications reach you in three places, all from the same private rail:

Where	What it is	Best for
In the product	the app’s own bell	staying in context — the entry opens the record
Notification Center	a cross-product feed under your account	seeing everything at a glance
Desktop app	a native OS notification and a tray icon	knowing when you are not looking at a tab

The desktop app is a small tray program for Windows, macOS and Linux. Notifications travel over your organisation’s own push server — no commercial push provider is in the path — and each device holds a read-only credential for your notifications only.

It covers VNCchat+, VNCmail+, VNCchannels+, VNCcontacts+, VNCtask+, VNCfiles, VNCproject+, VNCcrm and the VNCai digest.

Install

Open the Notification Center (your account, top-right) and select Enable desktop notifications to reach the download for your device.

Install for your platform:

Platform	How
macOS	Open the `-mac.zip`, drag the app to Applications, open it.
Windows	Run the `Setup.exe` and follow the installer.
Linux	Make the `.AppImage` executable and run it, or install the `.deb`.

Turn it on

Start the app — a tray icon appears.
Open the tray menu and select Open settings….
Select Sign in and sign in with your normal VNClagoon account.
It shows Connected. Notifications are on by default.

What you control

Setting	Default	What it does
Show notification text	On	Off shows only New notification — useful on a shared screen.
Play sound	On	Uses your system notification sound.
Pause notifications (Do Not Disturb)	Off	Silences the tray; the product bells and the Notification Center keep working.
Unread badge	auto	The tray shows the count; Mark all as read resets it.

The Settings window also has Send a test notification and Reconnect. Closing the window does not quit the app — it keeps running in the tray. Quit from the tray to stop notifications.

The Notification Center

Under your account (top-right) there is a cross-product Notification Center:

All / per-app filters, once you have notifications from more than one app.
Mark all read clears the unread state and the badge.
Select a row to open the record in its product.
Enable desktop notifications opens the download for this device.

The account menu with the Notifications entry that opens the Notification Center

Per-product preferences

Your account settings (top-right → My account & settings) keep your product preferences centrally, per user. In the Notifications pane, for each product: Enable notifications (master, on), In-app (on — this also drives the desktop push) and Email (off).

Each product you are subscribed to also has its own pane — for example VNCmail+ (signature, out of office, email and calendar notifications, working hours) and VNCchat+ (read receipts, typing indicator, message retention, call ringtone). A pane appears only for products you are subscribed to.

On a phone

For a phone, your organisation’s push server can feed the push app on your device instead; ask your administrator for the topic and credential.

If something isn’t working

Symptom	Fix
Nothing at all	Signed in and Connected? Tray → Reconnect. Check Do Not Disturb is off, the master toggle is on, and your OS Focus mode is off.
Nothing after Quit	Quit stops the app — start it again to resume.
One app is silent	Check that product’s In-app toggle, and that the channel is not muted in the product.
No sound	Tray Play sound, and your OS notification settings.
Testing	Settings → Send a test notification. Works? The app is fine. Doesn’t? Sign out and in again.
Shows only New notification	Turn on Show notification text.

Privacy

Per user — each device holds a read-only credential for your notifications only.
Self-hosted — your own push server; the client talks only to your organisation’s environment.
No commercial push provider in the content path.